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Transform Customer Support with Microsoft Dynamics 365

Struggling with disconnected support systems and increasing customer demands? Microsoft Dynamics 365 Customer Service offers a seamless, AI-powered solution that optimizes service delivery, ensuring faster resolutions and a superior customer experience. Its key features include Intelligent Case Management for efficient tracking and resolution of customer issues, Omnichannel Support enabling engagement via chat, email, phone, and social media, AI-Powered Insights to proactively address customer needs, Self-Service Portals that empower customers with a comprehensive knowledge base and automation, and Real-Time Dashboards providing actionable insights into customer trends.

Expertise

Discover the capabilities of Dynamics 365 Customer Service that help in simplifying your workflows and boosting productivity:

Seamless Omnichannel Support

Let customers connect via chat, email, phone, and social channels—delivering a consistent and unified support experience.

Voice-Based Biometric Security

Authenticate customers securely with Nuance Gatekeeper using voice tone, speech patterns, and phrasing during conversations.

Intelligent Knowledge Management

Create, curate, and publish support content with tools that can also pull knowledge from external sources like SharePoint.

Real-Time Agent Assistance

Empower agents with Smart Assist Bot, an Azure Bot that provides live support and suggestions during customer chats.

Smart Case Routing

Automatically assign cases to the right agents based on skills, availability, and custom rules—improving efficiency and speed.

Integrated Team Collaboration

Use Microsoft Teams to connect agents with subject matter experts, enabling faster, more informed case resolutions.

AI-Driven Recommendations

Boost agent productivity with intelligent suggestions for articles and related cases based on live conversation context.

Insightful Customer Analytics

Gain actionable insights with Dynamics 365 Customer Service Insights to uncover trends and optimize service delivery.

Customer Feedback at Every Step

Collect real-time feedback with Dynamics 365 Customer Voice through customizable post-case surveys and more.

Automated Self-Service Solutions

Deploy Power Virtual Agents and Azure Bots to handle common issues, allowing agents to focus on complex cases.

Proactive IoT-Connected Service

Resolve device issues before customers even notice them with IoT-integrated Connected Customer Service.

Efficient Returns & Exchanges Management

Streamline returns, RMAs, and replacements with Dynamics 365 Finance and Operations for both physical and credit-only returns.

Key Advantages

Some of the benefits of using Advantages 365 Customer Service are:

Seamless Collaboration from Anywhere

Stay connected with colleagues, supervisors, and experts—anytime, anywhere—through seamless Microsoft Teams integration.

Link chat conversations to Dynamics 365 Customer Service records to maintain full context across every interaction.

Empower agents with a complete view of each customer and their journey by integrating Customer Insights.

Deliver high-quality knowledge articles to agents and customers with Microsoft Smart Assist—an intelligent assistant that offers real-time recommendations based on the ongoing conversation.

Service that Adapts to Your Customers

Deliver personalized service through each customer’s preferred channel—voice, email, chat, SMS, or social media.

Create a unified service experience with a threaded view of the customer journey across all interactions.

Use intelligent self-service tools—like chatbots, portals, and knowledge bases—to deliver personalized support and identify new revenue opportunities.

Deliver consistent, connected support across agents and channels to maintain a unified customer experience.

Smarter Workflows, Less Manual Effort

Scale your customer service operations by automating repetitive tasks and approval workflows using Power Automate—boosting efficiency and freeing up agents to focus on high-value interactions.

Deliver 24/7 support with intelligent chatbot assistance—built easily using low-code to no-code Power Virtual Agents.

Deliver seamless and intelligent customer experiences by using Power Virtual Agents as your IVR solution.

Enhance the customer experience by enabling seamless communication through embedded chat widgets in Power Pages.

Deliver seamless, connected experiences across every customer touchpoint—from bots and social media to SMS, voice, IoT, web, live chat, and Microsoft Teams.

Consulting services | Fasttrack or Packaged service

As a trusted Microsoft partner, Stackscripts helps businesses unlock the full potential of Dynamics 365 Customer Service with expert consulting services. Whether implementing a new support system or optimizing an existing one, our tailored approach ensures efficiency, responsiveness, and impact.

Strategy

We begin with an in-depth assessment of your customer service processes, identifying key pain points and areas for improvement. By understanding your business objectives and customer expectations, we establish a strategic foundation for delivering exceptional support.

Execution

Our experts deploy a fully integrated customer service management system, bringing together omnichannel support, case management, and knowledge bases into a unified platform. This enhances workflow efficiency, boosts agent productivity, and improves customer satisfaction.

Personalization

We tailor Dynamics 365 Customer Service to align with your support strategies, enhancing efficiency with custom workflows, automation, and AI-driven insights that ensure seamless case resolution, proactive engagement, and smarter decision-making.

Enhancement

Using AI-powered analytics, we refine customer support operations by improving ticket prioritization, intelligent routing, and response automation. This ensures faster resolutions, higher customer satisfaction, and data-driven decision-making for continuous service improvement.

Acceleration

For businesses needing rapid deployment, our FastTrack service delivers a swift, expert-guided implementation at a fixed fee. We define the scope, apply industry best practices, and ensure seamless adoption with minimal downtime—empowering teams to deliver consistent, high-quality support.